FAQS

  • What shipping options do you offer?

    We offer several shipping options to ensure your mushrooms and supplies arrive quickly and safely:

    • Express Post: Starting at $15, this option ensures fast delivery for your orders. The exact cost may vary based on the size and weight of the package and your location.

    How long does shipping take?

    Delivery times depend on the shipping option you choose:

    • Express Post: Typically delivers within 1-3 business days, depending on your location.

    Do you offer free shipping?

    • At this time, we do not offer free shipping. However, we strive to keep our shipping costs as affordable as possible while ensuring timely and safe delivery of our products.

    Can I track my order?

    • Yes, all orders come with tracking. Once your order is shipped, you will receive a tracking number via email that you can use to monitor the delivery status of your package.

    Do you ship internationally?

    • Currently, we only ship within Australia. We are exploring options to expand our shipping services in the future.

    What should I do if my order is delayed or missing?

    • If your order is delayed or missing, please contact our customer service team immediately. Provide your order number and tracking information, and we will investigate the issue and provide you with an update as soon as possible.

    How are your products packaged for shipping?

    Our products are carefully packaged to ensure they arrive in excellent condition:

    • Mushroom Kits and Grain Spawn: Packaged in sturdy boxes with appropriate cushioning to prevent damage during transit.

    • Fresh Mushrooms: Packaged in insulated containers to maintain freshness and prevent spoilage.

    What happens if my order arrives damaged?

    • If your order arrives damaged, please contact us within 48 hours of receiving your package. Provide clear photos of the damaged items and the packaging. We will assess the situation and arrange for a replacement or refund if necessary.

    Can I change my shipping address after placing an order?

    • If you need to change your shipping address, please contact us immediately. If your order has not yet been shipped, we will update the shipping address. If the order has already been shipped, we may not be able to change the address, and you may need to contact the carrier for further assistance.

    What should I do if I have additional questions about shipping?

    • If you have any other questions or concerns about shipping, please don't hesitate to contact our customer service team. We are here to help and ensure your experience with our mushroom business is as smooth and enjoyable as possible.

  • What is your return policy?

    • Our return policy is designed to ensure customer satisfaction while maintaining the integrity of our products. We offer refunds for contamination issues if it is determined to be a fault on our end. Here’s how it works:

    Eligibility for Returns:

    • We offer refunds for contamination issues in our mushroom kits and grain spawn if the contamination is proven to be due to our fault.

    • Refunds are not provided for issues resulting from improper handling, storage, lack of knowledge or growing conditions on the customer's end.

    Evidence Requirement:

    • Customers must provide clear evidence of contamination to be eligible for a refund. This includes detailed photographs or videos showing the contaminated product.

    • The evidence should clearly show the extent and nature of the contamination.

    Return Process:

    • If you suspect contamination, please contact us immediately with your evidence. Our team will review the evidence and determine if the contamination is due to a fault on our end.

    • If the evidence is approved, we will process your refund. Refunds will be issued to the original payment method within a specified period.

    Steps to Take for a Return:

    • Contact our customer service team via email or phone with your order details and evidence of contamination.

    • Our team will review your case and respond with further instructions.

    • If approved, follow the instructions provided to return the contaminated product (if required) and receive your refund.

    Timeframe for Returns:

    • All return requests must be made within 30 days of receiving the product.

    • Refunds will be processed within 7-10 business days after the return request is approved.

    How do I avoid contamination in my mushroom kits or grain spawn?

    To minimize the risk of contamination, follow these guidelines:

    • Clean Environment: Ensure that your growing area is clean and free of contaminants.

    • Sterilization: Sterilize all tools and surfaces before handling the substrate or spawn.

    • Proper Handling: Avoid touching the substrate or spawn with bare hands. Use gloves or sanitized tools.

    • Storage Conditions: Store your mushroom kits and spawn in a cool, dry place until you are ready to use them.

    • Environmental Controls: Maintain the recommended temperature, humidity, and air circulation for the specific type of mushroom you are growing.

  • What outdoor services do you offer for mushroom cultivation?

    • We offer services to help you set up mushroom patches at home, including irrigation systems and grain spawn installation.

    How do I get started with an outdoor mushroom patch?

    • Contact us to schedule a consultation. We'll assess your space and provide recommendations for the best setup.

    What types of mushrooms can be grown outdoors?

    • Many types of mushrooms, such as oyster and shiitake, can be grown outdoors in suitable conditions.

    What maintenance is required for an outdoor mushroom patch?

    • Regular maintenance includes checking the irrigation system, monitoring environmental conditions, and harvesting mushrooms.

    How do you ensure the success of an outdoor mushroom patch?

    • We use high-quality grain spawn and design custom irrigation systems to create optimal growing conditions.

    How do your outdoor mushroom cultivation services work?

    • Our outdoor mushroom cultivation services are designed to help you successfully grow mushrooms in your own backyard. Here’s how the process works:

    Initial Consultation:

    • We start with an initial consultation to understand your goals and assess your outdoor space. During this consultation, we discuss the types of mushrooms you're interested in growing and the best location for your mushroom patch.

    Site Assessment:

    • Our team visits your location to evaluate the environmental conditions, such as sunlight, shade, and soil quality. We then determine the most suitable area for the mushroom patch.

    Custom Design:

    • Based on the assessment, we design a custom mushroom patch setup tailored to your space. This includes the layout, substrate selection, and irrigation system design.

    Installation:

    • We install the mushroom patch, including preparing the substrate, inoculating it with high-quality grain spawn, and setting up the irrigation system to ensure proper moisture levels. We use sustainable and organic materials to promote healthy mushroom growth.

    Maintenance Guide:

    • We provide you with a detailed maintenance guide that includes instructions on how to care for your mushroom patch, monitor growth, and address any potential issues. Our guide ensures you have all the information you need to achieve a successful harvest.

    Follow-Up Support:

    • Our service includes follow-up support to answer any questions and provide assistance as needed. We offer periodic check-ins to ensure your mushroom patch is thriving and to offer tips for optimizing growth.

    Benefits of Our Outdoor Mushroom Cultivation Services

    • Expertise: Our team has extensive experience in mushroom cultivation and can provide you with the knowledge and tools to succeed.

    • Convenience: We handle the entire setup process, allowing you to enjoy homegrown mushrooms without the hassle.

    • Sustainability: Growing your own mushrooms reduces your carbon footprint and provides you with a fresh, organic food source.

    • Education: Learn about mushroom cultivation and gain a rewarding new skill.

  • What types of mushrooms do you grow?

    • We grow a variety of mushrooms, including oyster, shiitake, and lion's mane mushrooms.

    Where can I buy your mushrooms?

    • You can purchase our mushrooms directly from our farm, at local farmers' markets, or through our online store.

    How are your mushrooms grown?

    • Our mushrooms are grown using sustainable methods in a controlled environment to ensure the highest quality.

    Are your mushrooms organic?

    • We use organic practices as much as possible and do not use any synthetic pesticides or fertilizers.

    How should I store mushrooms to keep them fresh?

    • Store mushrooms in a paper bag in the refrigerator. They should stay fresh for up to a week.

    Do you offer bulk or wholesale orders?

    • Yes, we offer bulk and wholesale orders for restaurants, grocery stores, and other businesses. Please contact us for more details.

    Can I visit your farm?

    • We offer farm tours by appointment. Please contact us to schedule a visit.

  • Can I grow mushrooms at home?

    • Yes, you can grow mushrooms at home with our mushroom kits or through our outdoor installation services.

    What do I need to grow mushrooms at home?

    • You need a suitable substrate, spawn, and a somewhat controlled environment with the right temperature, humidity, and light conditions.

    How long does it take for mushrooms to grow?

    • Depending on the type of mushroom, it can take anywhere from a few weeks to a couple of months from inoculation to harvest.

    What are common problems in mushroom cultivation and how can I avoid them?

    • Common problems include contamination, pests, and improper environmental conditions. Following proper sterilization techniques and maintaining the right environment can help avoid these issues.

  • Do you sell magic mushrooms / theraputics / psychedelic spores, cultures or mushrooms?

    • No